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Privacy Policy

Privacy Policy

This privacy policy explains how Tailor's Touch processes personal data when you use the website, contact us, book appointments, or request tailoring, alteration, remodelling, or upcycling services.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
Contact Details

Contact Details

Privacy email
feedback@citywiresteel.click
Privacy phone
+46 70 163 53 21
Postal address
Korsgatan 14, 41116 Gothenburg
Privacy contact
Contact Page

Use the contact details below for privacy questions, requests, or complaints.

Contact Page

Depending on your location and the processing involved, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. Some requests may not be granted where we must keep information for legal, contractual, or security reasons.

Available rights depend on the legal basis and the type of data involved.

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or processing concerned. We may ask for information needed to confirm your identity and to locate the relevant records. If a request is complex or repetitive, we may respond within a longer period allowed by law and will explain the reason if that happens.

We may need to verify identity before acting on a request.

Inquiry and project records are retained for the period needed to manage the service, handle follow-up, and meet accounting or legal obligations. Technical logs and cookie-related data are kept for shorter periods unless a longer period is needed for security, dispute handling, or compliance. When data is no longer needed, it is deleted or anonymised where appropriate.

We keep data only for as long as needed for the stated purpose or legal recordkeeping.

If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The version in force is the one published at the time of your visit or interaction, unless a later version is stated to apply.

We review this policy when our practices or legal obligations change.
GDPR
Regulation

GDPR Overview

Where the GDPR applies, we process personal data only when we have a lawful basis, such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is necessary for the relevant purpose and keep records in line with applicable requirements.

Regulation
If you are in the European Economic Area, the GDPR may apply to our processing of your personal data.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority Integritetsskyddsmyndigheten (IMY)
This section is intended for users whose data is protected by the GDPR.
Your data rights matter

GDPR Rights

Where the GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and to receive a copy of certain data in a portable format. If processing is based on consent, you may withdraw consent for future processing. You may also raise a complaint with the competent supervisory authority.

The rights described here apply subject to the conditions and limits in data protection law.
01Data Collected

Data We Collect

We may process contact details, inquiry content, appointment information, garment and project details, communication records, payment-related information, and technical data such as device and usage information. Where relevant, we also process information you provide about fit preferences, material condition, repair or remodelling instructions, and collection arrangements.

The categories collected depend on the service requested and the information needed to handle it.
02Collection Sources

How We Collect Data

We receive data from project inquiries, booking and fitting requests, consultations, messages, and payment or collection interactions. Some technical data is collected automatically when the website is used, and some service records are created internally when we assess garments, prepare quotes, or document agreed work.

Most information is provided directly by the customer during normal service use.
03Cookie Types

Cookie Categories

Cookies may include strictly necessary cookies for core site functions, preference cookies to remember settings, and limited analytics or performance cookies to understand how the site is used. Session cookies expire when the browser is closed, while persistent cookies remain for a limited period unless removed earlier.

We use only the cookie categories needed for site operation and basic measurement.
04Cookie Controls

Cookie Controls

You can block or delete cookies through your browser settings. If the site provides a cookie preference tool, you may use it to manage non-essential cookies. Limiting cookies may affect some site functions, including form handling and preference storage.

Cookie choices can be adjusted through browser settings and, where available, site controls.
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, arrange appointments, assess garments and materials, prepare quotes, manage approvals, carry out remodelling or alteration work, coordinate collection, process payments, maintain business records, operate and secure the website, and comply with legal obligations. We may also use limited data to improve service quality and handle disputes or complaints.

Processing is limited to the purposes described below and to compatible related uses.
02 · Sharing

Service Providers

We may share data with trusted service providers that support website hosting, communications, appointment handling, payment processing, record keeping, or similar operational functions. These parties may process data only on our instructions or under their own legal obligations, and they are expected to use appropriate safeguards.

Service providers receive only the data needed to perform their assigned tasks.
03 · Legal basis

Legal Disclosure

We may share personal data with public authorities, courts, or other parties when required to comply with law, respond to lawful requests, protect our rights, or address fraud, security, or similar concerns. We may also disclose information where needed to establish, exercise, or defend legal claims.

Disclosure may be required for legal, regulatory, or dispute-related reasons.